PROCEDURES FOR SETTLEMENT

OF STUDENT COMPLAINTS

When students start studying at the Center, the Center will send a “Welcome” email, attaching information so that students can contribute ideas or complain during their studies: students@vietsourcing.com

When the Center receives a complaint from a customer, the Head of the Training Support Department records and considers which department the error arises from, communicates with that department, finds a solution to it, and gives feedback to the student in the next day within 24 hours.

Processing time: within 24:00

Student feedback: Thanks for the comments from students, the center has recorded and corrected, …

• If you wish to submit complaints to the Center by hotline 0943428998 or email students@vietsourcing.com
• If you have exhausted Vietsourcing’s complaints process and are not satisfied with the handling of your complaint, you may escalate your complaint to ACCA at https://forms.accaglobal.com/contact-us
• If you have exhausted both your learning provider complaint’s process and ACCA’s, you can escalate to the appropriate regulator, details of which can be found at https://www.accaglobal.com/gb/en/footertoolbar/contact-us/connect/unhappy.html

Best regards,

Nguyen Phuong Hang

Director